Refund policy

Our Refund Policy

You are entitled to choose a refund or exchange or credit if the product you have purchased from Music Works Magic online is:

• faulty
• significantly different to that shown or described to you
• unfit for the purpose for which it is intended.

Please choose carefully. We do not automatically refund if you simply change your mind.

If you simply selected the wrong item, Music Works Magic will be pleased to offer you a refund or exchange provided the item is in re-saleable condition, that is, it is in its original packaging and has been unused.

Returns for refund or exchange will only be accepted within 7 days after you have received the goods. Return postage is at the customer’s expense.

All returns should be sent to the following address, with a brief explanation:

Returns and exchanges are at the sole discretion of Music Works Magic.

Please note that there are strictly no refunds on classes. Missed classes may be made up within the term of enrollment.